LA recycling program recognized for customer service technology

LA recycling program recognized for customer service technology

RecycLA program receives Digital Government Summit Award.

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August 17, 2017
Recycling Today Staff
Commercial Waste Hauling Municipal Recycling

LA Sanitation (LASAN), part of the Los Angeles Department of Public Works, says its new recycLA program will receive a 2017 LA Digital Government Summit Award for its customer service technology implementation aspects.

 

“LA Sanitation staff works hard every day to develop new technological solutions for our every day mission of protecting public health and the environment,” says Enrique C. Zaldivar, P.E., LASAN general manager and executive director. “We are proud to be recognized for this data collection expansion that will improve our customer service for all Angelenos as we introduce recycLA citywide and allow for all city residents to have access to recycling.”

 

July 1, 2017, LASAN launched the first phase of a six-month rollout of a new business and multifamily recycling and waste collection franchise program called recycLA. However, the work required to make the program run as smoothly as possible was a long time in the making, says LASAN.

 

The new recycLA program uses two main systems for data collection. One is an expansion of the existing MyLA system for recycLA-related service requests, meaning commercial customers now are able to use MyLA for waste-related services.

 

The second system is the Accela Civic Platform Solution, used to collect and maintain contract data, inspections, permits and other program management data needed to oversee recycLA. Both systems use web services to integrate with the seven private franchise service providers.

 

The award will be presented at the LA Digital Government Summit, Aug. 29-30, 2017.