5 questions about the benefits of scale software

1. How does scale software benefit the facility?

Andrew Twigg
WeighStation®
Business Development Supervisor

Besides your staff, scale software is the heartbeat—and, really, the nervous system—of a solid waste operation. It keeps everything flowing smoothly: trucks moving in and out, materials tracked, tickets captured and compliance in check. When it’s running right, the whole operation feels in sync. But when it’s off, things can quickly fall out of rhythm. It’s more than just software, it’s what keeps the entire day-to-day connected and functioning.

2. What differentiates WeighStation® from the rest of the industry?

WeighStation® is built to be super easy to use—no complicated and extensive training needed. The interface is straightforward, so solid waste operations can hit the ground running. It also makes creating reports a breeze, letting users pull the data they need when they need it. Plus, with our automatic batch report delivery, users always have the right information at the right time to keep the operation moving smoothly.

Our custom-built kiosks work in conjunction with WeighStation® to handle unattended transactions without needing someone at the controls 24/7. That means longer hours of operations, an additional lane and faster processing times—win-win-win.

When users need help, our in-house support team has their back. They’re knowledgeable, responsive and here to make sure everything keeps running like it should. At the end of the day, it’s all about giving users powerful tools and dependable support that actually make a difference. That’s what sets WeighStation® apart.

3. Can WeighStation® be customized to meet our needs?

It sure can! WeighStation® is built with flexibility in mind, making it easy to configure to fit the unique needs of any solid waste operation, whether you’re managing a single scale or a complex multisite setup. We intentionally use the word “configuration” rather than “customization” because, in most cases, meeting client needs doesn’t require expensive, one-off development. Instead, WeighStation® offers a wide range of built-in tools and settings that allow us to tailor your system quickly and cost-effectively, without all the extra dollar signs.

4. What does the implementation process look like, and how do you ensure a smooth transition?

I might be a bit biased, but we have the best implementation team in the industry. Without giving away the secret recipe in its entirety, we follow a comprehensive milestone progression and keep the project very organized along the way. Our team is involved from start to finish and is always just a quick call away if ever needed outside of regularly scheduled meetings. They remain proactive instead of reactive, which is something I also instill in the business development team.

The implementation team uses some handy management tools to keep the project on track. As with any project, minor bumps might happen, but they’re ready to tackle them and make the switch easy for everyone.

5. What guidance can you provide to clients looking for a new scale software solution?

If you’re feeling stuck in the tedious process of looking for new scale software, you’re not alone. With that said, I offer you this solution: Schedule a demo of WeighStation® and see how easy things can be. We make the demo process simple and hassle-free. We use Microsoft Teams for added convenience, so you can join from anywhere with just a click.

Our goal at Paradigm is simple: to make your life easier with a solution that works for your operation, not against it. We get so much joy in showing how smooth and user-friendly scale software can really be. We recommend reaching out to other municipalities that have recently switched software providers to get their feedback. Call the business development team at 410-329-1300, ext. 3, and we’ll take care of you.