Alta Equipment Company, Detroit, announced it is sending three service technicians to the global finals of the Volvo Construction Equipment (CE) Masters Competition. The Volvo CE Masters Competition is designed to honor the top technicians working at Gothenburg, Sweden-based Volvo CE dealers around the world. Two Alta teams tied for second place in the regional finals, beating out other teams from around North America.
The Volvo CE Masters competition is open to Volvo CE dealer technicians around the world with a focus on know-how and practical knowledge. The aim is to help employees develop and improve their knowledge, skills and ability to work as a team. Teams are judged on technical and parts systems knowledge, proper handling of tools and demonstration of Volvo’s brand values. Over 3,500 parts and service technicians started in the competition. The finals will include technicians from dealerships representing the Asia Pacific, the Americas, China, Europe and the Middle East.
“Our company is built on customer service, and to have Alta Equipment Company represented at the global finals of Volvo’s Equipment Masters Competition is a testament to the technical aptitude and service our customers receive at all our service locations,” Alta CE President Rob Chiles says. “I’m extremely proud of the team we’ve assembled at Alta. Their knowledge and dedication are obvious and I’m excited to see them bring home a victory.”
While two Alta teams made it to the regional finals, only three individuals will be sent to represent the company at the global finals in Eskilstuna, Sweden: Jeff Puehler, Nate Pierce and Jeff Yaek.
“Parts and service are at the heart of all successful businesses within our industry,” Kyle Huss, vice president of product support, Alta Equipment Company, says. “We invest in the best and take tremendous pride in training our technicians and providing the very best parts and service tools the industry has to offer. Reaching the global finals is proof of all the hard work that Jeff (Puehler), Nate and Jeff (Yaek) put into the competition.”
“I can’t tell you what an honor it is to make it to the global final. These guys work hard every day—and now the entire Volvo global community will get to see the Alta difference,” Mike Ruiz, technical support manager for Alta, says. Ruiz coached the team through the various stages of the competition.