Epiroc, a manufacturer of mining and infrastructure equipment based in Broomfield, Colorado, is opening a new regional service center to support customers in the Northeast region of the U.S. The center, located in Harrisburg, Pennsylvania, will be up and running by Oct. 15, the company says.
Epiroc says the new regional service center is part of its commitment to becoming a stronger partner for customers. The center will feature a state-of-the-art service shop for Epiroc mining and construction equipment, and it will serve as a home base for field service technicians. Staff at the center will also be available to support customers and provide additional local resources.
“We are committed to being a partner for our customers, not just a manufacturer,” says Jon Torpy, general manager and president of Epiroc USA LLC. “We look forward to improving and expanding our service support offerings to our valued customers in the Northeast region.”
Until the new regional service center in Harrisburg is fully operational later in the year, existing service centers will continue to support customers in the region. Some functions from those service centers will begin to transfer to Harrisburg over the coming months.
In addition to the new service center, Epiroc is further investing in its local distribution center in Chambersburg, Pennsylvania. The location currently houses Epiroc rock drilling tools and is now expected to stock a robust inventory of spare parts by the end of 2019. The additional in-stock parts will enhance support for customers in the region by allowing them faster access and reduced equipment downtime.