The labor shortage has made waves throughout almost industry since the onset of the COVID-19 pandemic, and the waste sector has been no exception. With a lack of drivers, mechanics and material recovery personnel, discussions surrounding hiring methods have become a growing practice among industry leaders.
This year’s WasteExpo served as a meeting ground to highlight these issues. During a “60-minute snapshot” session on labor that took place May 10, a panel of speakers from different facets of the waste industry spoke of their experiences and what methods are being used to mitigate them.
Moderated by Katie Raverty-Evans, vice president of chapter management and member relations for the National Waste & Recycling Association, the session dove into several key factors affecting the ongoing labor shortage, including barriers of entry for women, training, wages and retention.
“We are really in uncharted waters,” said Pamela Hobbs, D&I council chair and chief human resources officer for WIN Waste Innovations. “These days it is a very challenging area they we’re in; it’s really hard to find talent. … Personally, I have never seen anything like it in my 20 years in the waste industry.
“I don’t think there’s any one magic wand that we can wave to fix all of our issues, but I think there are a couple of things that we can do to really position ourselves better in the industry.”
For Ellen Voie, president and CEO of Women in Trucking—a non-profit organization aimed at encouraging the employment of women in the trucking industry—shifting talent acquisition to focus more on the recruitment of women is a good place to start.
“Other women [often] will look at the waste industry and think, ‘I don’t fit there.’ But if we show women are already in the industry and enjoy what they’re doing, they will look at them and go, ‘I never thought about that,’” she said. To better attract women to the industry, Voie said the Women in Trucking association employs a host of educational and promotional methods to create awareness of the important role women play in trucking.
Similar hiring efforts have been made by Casella Waste Services to attract talent, but more so along the line of showcasing benefits the company can offer personnel. According to Kelley Robinson, senior vice president of human resources for Casella, transparency during the hiring process has been a critical retention factor.
“Over the last four and a half years, we’ve been really focusing on talking to our [current] and future employees in a transparent way about how to get ahead in the future,” he said. “Talking about advancement [and] talking about careers can be a key motivator and it helps the quality of life for our people.”
To offer personnel a better perspective of the company’s career opportunities, Robinson said Casella has built a series of multi-tiered career path programs for mechanics, drivers and customer service representatives with built-in pay scales.
“When we talk to our employees, we don’t say you can earn this amount of money, we say you will earn this amount of money,” he said. “The intent of showing them the pay structure is to commit to them about what their pay will be in the future. So, essentially, we’re trying to give them a better offer before they get it from someone else.”
At Waste Connections, the company has taken a slightly different approach, instead focusing on creating new talent.
“There are just frankly not enough drivers and mechanics available,” said Sue Netherton, vice president of people, training and development at Waste Connections. “To survive in this industry, we need to be willing to create drivers out of non-drivers and create mechanics out of non-mechanics.”
While Casella does not currently have its own CDL (commercial driver’s license) school due to its widespread service areas, the company has worked to create certified driver trainers.
“We bring driver trainers in, we teach them a specific methodology for teaching drivers and we help pay for those CDLs, but we do it in a little bit more of a decentralized way,” Netherton said.
Hobbs echoed this sentiment, noting that good hiring practices need to be a combination of both training and recruiting.
“I think there are some good and talented drivers out there that we can recruit of the market, but I [also] believe that given the shrinking pool, we have to start looking at ways to grow our own talent within,” she said.