“This transaction was stuck in court much longer than anyone expected, but once the acquisition was finalized in August, we wasted no time restoring consistent, quality customer service to former Red River customers,” Jake Walker, a Platform Capital partner and business turnaround specialist, says. “Throughout the drawn-out Red River bankruptcy, we were working quietly behind the scenes to understand all the underlying service issues and to formulate a sound action plan that would allow us to hit the ground running.”
Walker says Platform Waste Solutions’ strength of capital, leveraging of talent acquisition strategies and contract negotiation skills have contributed to immediate, measurable improvements in customer satisfaction among Red River customers. Continued improvements will come from capital investments in the fleet, management information systems and daily communication standards that address service issues in real time, he says.
Platform Capital CEO Chris Bix says the company will keep its promises and looks forward to “building goodwill through good services and relationship building.”
He continues, “We are grateful to all parties involved for giving Platform Waste Solutions the opportunity to welcome and serve these communities in the manner they deserve.”
Platform Waste Solutions LLC has acquired the assets of Red River Waste Solutions, Dripping Springs, Texas, via Chapter 11 bankruptcy.